The users’ privacy is paramount to Moodshake. Therefore, Moodshake acknowledges the trust placed in us and ensures the privacy of users that access the website and/or any of its applications.

This Privacy Policy describes and explains the treatment of data provided or collected through, for which purposes we can use it, for how long we keep it, as well as the means to contact us and how to enforce their rights.

This Privacy Policy meets the guidelines of the regulations currently in force, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Your data will be treated by Moodshake – Filipe Miguel Pires Estriga, responsible for Moodshake, legal person 206364067, with headquarters at Rua Luís Falcão Sommer n.º 32 – 3.º 2330-176 Entroncamento, Portugal, hereinafter known as “Moodshake” or “us”. This company is responsible for the treatment of personal data for the purposes of applicable data protection laws, hereby represented by Filipe Estriga.

For questions related to the treatment of personal data, please contact us through the following channels:

Telephone: +351 914 776 453

Address: Rua Luís Falcão Sommer n.º 32 – 3.º 2330-176 Entroncamento, Portugal


This Privacy Policy may suffer changes from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Why do we need your data?

Moodshake will treat your personal data with the following purposes:

Management of customers and orders
Fraud prevention
Improvement of products and services

What is personal data?

“Personal data” is any information that can identify an individual, whether directly (your name, for instance) or indirectly (data displayed under a pseudonym, for instance, or an identification number). It therefore means that personal data includes information such as email address/personal addresses/mobile phone number/usernames/profile pictures, personal preferences and shopping habits, user-generated content, financial data, and welfare information. It may also include unique numeric identifiers, such as IP address or mobile device IDs, as well as cookies.

Types of collected information

By using our brand’s websites, forms, apps or social media profiles, the following data categories and/or information are likely to be collected:

Registration information that the user provides when creating an account, including name and surname, postal address, date of birth, e-mail, username and password.
Transaction information that the user provides when requesting information or purchasing any product, including postal address, telephone number and payment information.
Information sent by using any functionality, message, forum, publication or similar, wherever legally permitted to collect such information.
Information provided by the user to access the website and/or any application thereof, including third-party websites or platforms, such as social media websites.
Location information when the user visits the website and/or any application thereof, including location information provided by a mobile phone or associated with the IP address, wherever legally allowed processing of such information.
Usage, visualisation, and technical data, including the user’s device identifiers or IP addresses when visiting the website and/or any application thereof, including third-party websites or platforms (such as social media websites) or when opening emails sent by Moodshake.

Collecting information

We collect the information you provide us when requesting for our products, services or information, register with, when we directly engaged in activities on the website and/or in any application thereof, or otherwise interact with us.

The data we collect is covered by this Privacy Policy. By providing your personal data to Moodshake, the user acknowledges and consents that the data is processed according to this Privacy Policy and the regulations and principles within the service’s terms and conditions. Therefore, and as far as personal data processing is concerned, the user must read this Privacy Policy along with the general usage Terms & Conditions.

We inform that every time it deems necessary, we will change this Privacy Policy without prior consent.

We collect information through technology such as cookies, including when visiting the website and/or any application, or use our applications on third-party websites or platforms.

Use of information by Moodshake

Moodshake may use your information for the following purposes:

Provide the requested services and/or products.
Manage your orders.
Communicate with you about your account or transactions with us and send you information about the functionalities of and/or any application thereof.
Report changes to our policies.
Send you and manage special offers and promotions on our products, as well as surveys or sweepstakes, in which you may want to participate.
Personalise content and experiences on our website and applications.
Answer your questions and interact with you.
Allow you to manage your preferences.
Respect the legal requirements (invoicing, for instance).
Have analytical systems in place and collect statistical data.
Send you marketing information (if solicited) and provide you with advertising based on your activity on the website and/or any application thereof.
Optimise or improve our products, services, and operations.
Protect our websites/apps against fraud.
Detect, investigate, and prevent activities that may violate our policies, or which are unlawful.

Sharing information with third parties

We will not share your personal information except for the sole purpose of providing services specifically requested by you, and in limited circumstances including when you allow us to share your personal information with another company.

Note that, once you share your personal information with another company, the information received by the other company is subject to the Privacy Policy of another company.

We will not share your personal information, except to companies that perform services on our behalf, such as financial institutions, companies in charge of invoicing and payments, package delivery companies and customer service, and external entities that help us with digital services, e-commerce, and IT. However, they are prohibited from using your personal information for any purpose other than those requested by us or required by law.

We may disclose your personal data to external entities:

In case we alienate any business or asset. In that case, we may disclose your personal data to a potential buyer of said business or asset. If Moodshake, or part of it, is acquired by a third-party, all personal data in its possession related to those assets are transferable. If applicable, in such case, the buyer, acting as the new person responsible for the treatment of data, will treat your data and his/her privacy policy will regulate the treatment of your personal data.
If we are subjected to disclose or share your personal data in order to fulfil a legal obligation, or in order to comply with or apply our terms of use/sale or other terms and conditions that you have accepted; or to protect the rights, property or security of Moodshake, our customers and employees.
I we have your consent to do it.
If we have legal consent to do it.


In Moodshake, the use of cookies is made just to recognise a repeated visitor and thus improve the shopping experience. Cookies are small data files transferred from a website to your computer disc, and do not store personal data. If you prefer, you can delete existing cookies on your computer through your browser.

We use cookies, when relevant, with other personal data you have already shared with us (such as previous purchases or if you have or not already subscribe to our newsletters via email address) or for the following purposes:

Enable the proper operation of our websites/apps:
Proper visualisation of the content;
Shopping cart creation and reminders;
Registration creation and reminders;
Interface customisation, such as language;
Factors relating to your equipment, including screen resolution;
Improvement of our websites/apps by testing new ideas, for instance.
Assure the website/app is protected and secure and to protect you against fraud or misuse of our websites or services, for example through troubleshooting.
Have statistical systems working:
To avoid repeated visitor registrations;
To learn the users’ reactions to our advertising campaigns;
To improve our offers;
To know how a user found out about our websites/apps.
Deliver online behavioural advertising:
To show you online ads of products that may interest you, based on your previous behaviours;
To show you ads and content on social media platforms.
Customise our services for you:
To send you recommendations, marketing or contents based on your profile and interests;
To view our websites/apps in a bespoke way, namely reminding you about your shopping cart or registration, your language, user interface customisable cookies (that is, the options related to your device, including screen resolution, font size preferences, etc.)

Allow the sharing of our content on social media (the sharing buttons are intended for visiting the website).

Control and choices

We give you the ability to exercise certain controls and choices regarding our collection and the use and sharing of your information.

According to applicable law, the controls and the choices include:

Power to correct, update and delete your account registration.
Power to change your subscription options to our newsletters and alerts.
Power to choose whether you want to receive offers and promotions from our products and services or from products and services that we think may be of interest.
Power to choose whether we share your personal information with other companies so that they can send you offers and promotions on their products and services.
Power to choose whether to receive targeted advertising from various advertising networks, data exchanges, marketing analysis and other service providers.
Power to request access to personal information that we hold about you and let us change or delete it and ask that third parties, which are service suppliers for Moodshake, with whom we have shared information to do the same.

You can exercise your choices and controls or require access to your personal information by contacting the Moodshake through e-mail, or by following the instructions provided in communications sent to you.

We assure you we do not give or sell your personal data and that you have the right to file a complaint to the National Commission for Data Protection, if you deem it necessary.

Data security and integrity

The security, integrity and confidentiality of your information is extremely important to us. We have implemented technical security measures, administrative and physical that are designed to protect user information from unauthorised access, disclosure, use and modification. Periodically, we review our security procedures in order to consider appropriate new technology and methods. However, be aware that, despite our best efforts, no security measures are perfect or impenetrable.

Comments and Questions

If you have any questions and/or comments about the Moodshake’s Privacy Policy presented above, please contact us by email

We also inform you that our website and applications may contain links to other sites not owned or controlled by us and that we are not responsible for the privacy practices of those websites. We encourage you to be aware when you leave our websites or applications and read the privacy policies of other websites that may collect your personal data.

Last update: May 2018